Frequently Asked Questions
Everything you need to know about your next pair of high-performance gear.
How do I find the right size for Flux Footwear?
Our shoes generally run true to size. We recommend checking our detailed Size Guide, which includes a measurement chart in centimeters to ensure the perfect fit for your athletic needs.
What is your return policy for performance shoes?
We offer a 30-day trial period. If your shoes aren't performing as expected, you can return them in their original packaging for a full refund or exchange, provided they show no signs of excessive outdoor wear.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping at checkout for athletes who need their gear ready for an upcoming event.
Are Flux Footwear products covered by a warranty?
Yes, all our footwear comes with a 6-month manufacturer's warranty covering any defects in materials or craftsmanship under normal sporting conditions.
Can I wash my sports shoes in the washing machine?
To preserve the technical integrity of the materials, we recommend hand washing with mild soap and cold water. Avoid machine washing and high-heat drying, as it can damage the specialized cushioning.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically during the checkout process.